Returns & Refunds Policy

At Guri Guri, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help. Below is our Return Policy to ensure a hassle-free process for all customers across Europe.


Eligibility for Returns

We accept returns under the following conditions:

  • Items must be returned within 30 days of delivery.
  • Items must be in their original condition, unused, unwashed, and with all tags and packaging intact.
  • Custom or personalized products are non-refundable, except in cases of defects or damage.


How to Initiate a Return

  1. Contact Us: Email us at returns@guriguri.eu with your order number and the reason for the return.
  2. Approval: Once your return request is approved, we will provide you with instructions on how to return your item.
  3. Packaging: Pack your item securely in its original packaging to prevent damage during transit.


Return Shipping

  • Customer Responsibility: Return shipping costs are the responsibility of the customer, except for defective or damaged items.
  • Lost Returns: We recommend using a tracked shipping method as we cannot process refunds for lost or undelivered returns.


Refunds

  • Once we receive and inspect your return, we’ll notify you about the approval or rejection of your refund.
  • Approved refunds will be processed to your original payment method within 5-10 business days.
  • Shipping costs are non-refundable unless the return is due to a mistake on our part (e.g., wrong or defective item).


Exchanges

Currently, we do not offer direct exchanges. If you’d like a different product, please return your item for a refund and place a new order on guriguri.eu.


Damaged or Defective Items

If you receive a damaged or defective product, please contact us at support@guriguri.eu within 7 days of delivery. Provide photos of the damage, and we will arrange a replacement or a full refund at no additional cost.


Non-Returnable Items

The following items cannot be returned:

  • Custom or personalized products
  • Gift cards


Contact Us

If you have any questions or concerns about our Return Policy, don’t hesitate to reach out to us:


Thank you for choosing Guri Guri. Your satisfaction is important to us, and we’re here to make sure your experience is nothing short of excellent!