Frequently Asked Questions (FAQ)

Welcome to the Guri Guri FAQ page! Below, you’ll find answers to our most frequently asked questions. If you don’t see the information you’re looking for, feel free to reach out to us at support@guriguri.eu.


General Questions

1. Where is Guri Guri located?

We are based in Prague, Czech Republic, and operate exclusively online.

2. Who can shop at Guri Guri?

We serve customers across Europe, delivering unique wall art, home décor, and apparel straight to your door.

3. Do you have a physical store?

No, we are an online-only store. You can browse and shop our entire collection on guriguri.eu.


Orders and Payments

4. What payment methods do you accept?

We accept the following payment methods:

  • Credit and debit cards (Visa, MasterCard, American Express)
  • PayPal
  • Other secure online payment options

5. Can I change or cancel my order after placing it?

If your order hasn’t been processed yet, you can request a change or cancellation by contacting us at support@guriguri.eu. Once your order is shipped, changes or cancellations are not possible.

6. How can I check the status of my order?

You’ll receive a confirmation email with tracking information once your order has been shipped. You can use this to track your delivery.


Shipping and Delivery

7. Where do you ship to?

We ship to all countries within Europe.

8. How much does shipping cost?

Shipping fees depend on your location and order size. Exact costs are calculated at checkout. Free shipping is available for orders over €X (subject to promotions).

9. How long does delivery take?

Estimated delivery times:

  • Central Europe: 3-5 business days
  • Western & Northern Europe: 5-7 business days
  • Southern & Eastern Europe: 7-10 business days

10. Can I track my order?

Yes, once your order is shipped, you’ll receive an email with a tracking number to monitor your delivery.


Returns and Refunds

11. What is your return policy?

We accept returns within 30 days of delivery for items in their original condition. Custom or personalized items are non-refundable unless defective. Learn more on our Return Policy page.

12. Who pays for return shipping?

Return shipping costs are the responsibility of the customer, except in cases of defective or damaged items.

13. How long does it take to process a refund?

Once we receive your return, refunds are processed within 5-10 business days to your original payment method.


Products and Customization

14. What kind of products do you offer?

We sell Wall Art, Home Décor, and Apparel, all curated to bring creativity and charm to your home and lifestyle.

15. Do you offer custom or personalized products?

Yes, we offer custom wall art and select personalized items. However, these are non-returnable unless defective.

16. How do I care for my items?

Care instructions are included with your order. If you need additional guidance, feel free to contact us at support@guriguri.eu.


Contact Us

17. How can I contact Guri Guri?

For any inquiries, you can:

18. Do you offer customer support in multiple languages?

Currently, we offer support in English and Czech.


Thank you for shopping with Guri Guri! If you have any other questions, don’t hesitate to reach out—we’re here to help.